GENERAL TERMS AND CONDITIONS OF THE RENTAL

-Reservations

When a customer makes the reservation, it is understood that the customer accepts the following terms as outlined below. For any other questions or comments that you may have, please do not hesitate to contact us. We will be only too glad to help. On your arrival you will be given this document with your personal data and the terms of your reservation to be signed, and you will receive a copy of it at that time.

-Payment The Tenant prepays 20% to reserve the apartment. The tenant pays the 80% rent balance and the Security Deposit in cash upon signature of this agreement and possession of the apartment.

-Deposit
The Security deposit is 100€. to 200€ depending upon the number of people and length of stay. On your departure, the apartment will be checked in order to ensure that it has not been damaged in any way and the deposit will then be returned. If it is not possible, for any reason, to check the apartment at the time of your departure, the breakage deposit will be returned via bank transfer within the following two days. However, if the apartment has suffered any damage, the cost arising from repairs will be deducted from the breakage deposit. Any damage in excess of the Security Deposit will be the responsibility of the tenant.

-Hours of Arrival and Departure of the apartment.

The arrival-departure time is flexible: you can check in-out between 9:00 h and 22:00 h. However between 22:00 h and 9:00 h, a 20€ surcharge will be applied. Please note , if another visitor is arriving or leaving the flat the same day of your departure/arrival , Check-in will be after 16:00 and check-out must be before 12:00 h.

-Cancellation of reservation.
In the event you need to cancel the reservation: 30 days or more prior to the reservation we will credit 100% of the reservation deposit to a future stay. Less than 30 days before we will credit 50% of the reservation deposit to a future stay.

-On behalf of the owner.
Should we be forced to cancel the reservation due to events beyond our control, we will endeavour to communicate this to the customer as quickly as possible. We will also try to offer another apartment with the same characteristics or better. Should this not be possible, we will offer the customer a lesser apartment with the corresponding reduction in price. Should the customer not be satisfied with the alternative, we will immediately give the customer a full refund of the reservation fee.

-Cleaning.
The apartment will be handed over in perfectly clean and tidy condition. We kindly ask you to treat the apartment with the greatest possible care. Cleaning service is available at cost, 9 euros a hour.

-Pets
It is in general the policy of the owner not to allow the admission of pets except in special circumstances which will be considered by the owner.

- Complaints
Should there be any problem during your stay, please contact us so that we can immediately proceed to rectify it. Please be aware that complaints will be not be considered at the time of your departure. If the problem is the owner’s responsibility, we will endeavor to compensate or relocate the customer in a similar or better apartment to that currently occupied by the customer without additional cost. Should the problem be not the direct responsibility of the owner, we will endeavor to resolve the problem although in this case the customer will not be compensated. You can be assured in the unlikely event of a problem; the owner will put the maximum effort into resolving it as soon as possible with the minimum inconvenience to the customers.

-The following is forbidden during occupancy
• Introduce furnishings into the apartment or perform repairs or alterations.
• Exceed the maximum capacity of occupants as stated for the apartment.
• Sub-let the apartment or use it for purposes other than those for which it was contracted.
• Introduce flammable or explosive materials into the building or any other materials which could cause damage or disturbance to neighbors.
• Indulge in any activity which causes a hygiene or a public nuisance or disturbs other users of the building. Noise is forbidden after 22.00h inside the apartment and also in the stairwell.
• Introduce animals into the building when it has been expressly forbidden to do so by the owner.
• Any breach of the above rules may result in the owner taking whatever necessary corrective action.
Guests not respecting these points will be immediately asked to leave the property with no refund of the rental payment and deposit. We thank you for your understanding.

-Additional rules.
• If upon the end of the rental period, the apartment does not comply with the minimum cleaning requirements, 50 € will be deducted from the Security Deposit. The minimum cleaning requirements are considered to be: not to leave any of rubbish in the bin or in the flat, to leave the fridge empty and any washing up to be done in the sink. To leave blankets, bedspreads or duvets and used sheets and towels in the cloth baskets or folded on the beds and leave things and furniture in a tidy condition.
• All the keys provided must be returned at check-out. It’s absolutely forbidden to copy the keys. If the customer loses, breaks or damages them, 25€ must be paid for each set.